Information We Collect

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Personal Information
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• Identifiable Information: Such as names, email addresses, and payment details necessary for processing transactions and communicating with you.
• Agency Information: We collect details about your agency including client lists, service preferences, and interaction patterns to enhance service delivery.

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Usage and Technical Data
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• Technical Details: Includes IP addresses, browser types, operating systems, and device information to ensure optimal service performance.
• Usage Metrics: Such as page views, user interactions, and traffic data to improve website functionality and user experience.

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Use of Information
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• Service Enhancement: To provide personalized setups such as custom domain names, UI customizations, and advanced features like noise reduction in calls.
• Customer Support: To offer white-glove onboarding, one-on-one consultations, and premium support to ensure your satisfaction with our services.
• Communication: We use your information to send important updates and to manage customer relationships effectively through customized communication tools.
• Compliance and Safety: To comply with legal obligations, protect the rights and safety of our users, and ensure the integrity of our services.

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Sharing and Disclosure of Information
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• Service Providers: We engage various service providers and partners to support our operational needs, including payment processing, data management, and customer support, all while ensuring they adhere to strict data protection standards.
• Legal and Compliance: We may disclose information if required by law or if it's necessary to protect our rights or the rights of others.
• Business Transfers: In the event of a merger, acquisition, or sale, your personal information may be transferred as part of that transaction.

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Data Security and Retention
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• Security Measures: We employ robust security measures to protect your data from unauthorized access, alteration, and loss.
• Retention: Your personal information is retained only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

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Your Rights and Choices
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You have rights regarding the management of your personal data, including the right to access, correct, or delete your information. Specific rights may vary depending on your location but generally include:

• Access and Updates: You can review and update your personal information to ensure it is accurate.
• Deletion: You can request the deletion of your personal data, subject to certain exceptions prescribed by law.
• Objections and Restrictions: You have the right to object to processing or request restrictions on certain uses of your personal information.

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Children’s Privacy
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Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our files.

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Changes to Our Privacy Policy
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We may update this Privacy Policy periodically to reflect changes in our practices and service offerings. If we make material changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with more prominent notice.

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Contact Information
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For any questions or concerns about our privacy practices or this Privacy Policy, please contact us at: Email: info@closerx.ai

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